Grievance officer
Last updated 27 October 2026
Draft: structure and tone only. Every clause must be written by qualified Indian counsel before launch.
The short version
Who to write to if a complaint is not resolved in the app.
1. Grievance officer
[Name, designation, email and postal address of the grievance officer to be inserted, as required under applicable Indian law.]
2. How to complain
Write to the grievance officer with your account’s phone number and what happened. [Acknowledgement and response timelines to be confirmed by counsel.]